Call Center

Customer speaking to your IVR

Is it time for your call center to use conversational IVR?

07 October in AI in the Call Center, Artificial Intelligence, Call Center, Customer Experience, IVRs

The advantages, disadvantages, and 5 realistic use cases for conversational AI When it comes improving and enhancing customer service and support processes, AI holds incredible promise for both support and sales call centers. Especially with discerning customers wanting service quicker, faster, and as stress-free as possible. (Also...

8 things people hate most about your customer care. And how to fix it.

25 January in Call Center, Customer Experience, Ozonetel, Telephony For Support

How easy is it for customers to interact with your business? When it comes to customer experience, the interactions your customers have with frontline staff create the most lasting impact. With this in mind, it's critical to ensure that customers are not frustrated when they...