Artificial Intelligence

Customer speaking to your IVR

Is it time for your call center to use conversational IVR?

07 October in AI in the Call Center, Artificial Intelligence, Call Center, Customer Experience, IVRs

The advantages, disadvantages, and 5 realistic use cases for conversational AI When it comes improving and enhancing customer service and support processes, AI holds incredible promise for both support and sales call centers. Especially with discerning customers wanting service quicker, faster, and as stress-free as possible. (Also...