Artificial Intelligence Archives

Is it time for your call center to use conversational IVR?

07 October in AI in the Call Center, Artificial Intelligence, Call Center, Customer Experience, IVRs by prashanth

The advantages, disadvantages, and 5 realistic use cases for conversational AI When it comes improving and enhancing customer service and support processes, AI holds incredible promise for both support and sales call centers. Especially with discerning customers wanting service quicker, faster, and as stress-free as possible. (Also...

How Can Marketing Teams Use Call Center AI?

12 February in Artificial Intelligence by prerna

Thanks to AI-based technologies such as Speech Analytics, call center data is more valuable than ever before. Learn how your marketing departments can keep a tab on customer sentiment, demographics, and customer concerns through this technology. Marketing Departments are familiar with AI-based tools like sentiment analysis....

Where is Call Center AI headed this year?

31 January in Artificial Intelligence, Telephony For Sales, Telephony For Support by Sudhamay

Over the past two years many AI-based tools have entered the call center. This includes AI-based Voice Bots, Digital Assistants and Speech Analytics tools. This year, we can expect these technologies to continue to grow and mature. Three AI-based trends that will grow within sales...

Call Center Trends in 2020

17 January in Artificial Intelligence, Customer Experience, Sentiment Analysis, Speech Analytics by anita

Everyone says 2020 is going to be a year of upgrades. And we don’t deny that. Call Center Trends for 2020 look at upgrading call center efficiency, speed of response and productivity. It looks at improving and playing an important role in shaping customer experience....

6 ways our digital assistants will transform your contact center

11 May in Artificial Intelligence by Chaitanya

Voice bots are not only bots your AI Driven Contact Center employs. Soon, AI will be part of your entire contact center ecosystem. Digital Assistants will help you route calls; create smarter dashboards; and let you access your analytics in far smarter and easier ways....

6 ways our digital assistants will transform your contact center

11 May in Artificial Intelligence by Ajay

5 ways AI will Transform Our Call Centers in 2018

26 February in Artificial Intelligence by Ajay

Ozonetel is bringing the power of AI into call centers. Taking advantage of advances in the AI fields like Natural Language programming and Analytics— Ozonetel is creating smart assistants and analytic tools for the modern day call center. Speech recognition, Speech analytics and Sentiment analysis have...

Artificial Intelligence

Is it time for your call center to use conversational IVR?

How Can Marketing Teams Use Call Center AI?

Where is Call Center AI headed this year?

Call Center Trends in 2020

6 ways our digital assistants will transform your contact center

6 ways our digital assistants will transform your contact center

5 ways AI will Transform Our Call Centers in 2018

CRM Integrations

Features

Solutions

Blog