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Author: Sudhamay

How to make collection calls? Cash in on the right technology.

00:00 13 November in Ozonetel by Sudhamay

“A customer who is delinquent on a loan is, first and foremost, a customer. If handled correctly, a collections customer can still yield new sales. If handled incorrectly, current and future sales could be lost.” Chris Maranis* As most contact centers for financial institutions, products and...