09:24 03 March
Real-time speech analytics is here. Learn how it changes the way managers can measure and improve call center performance.
Your team is working hard, logging in hours and hours, speaking to hundreds of customers every week. As a contact center manager, can you listen in...
Over the past two years many AI-based tools have entered the call center. This includes AI-based Voice Bots, Digital Assistants and Speech Analytics tools. This year, we can expect these technologies to continue to grow and mature. Three AI-based trends that will grow within sales...
00:00 13 November
“A customer who is delinquent on a loan is, first and foremost, a customer. If handled correctly, a collections customer can still yield new sales. If handled incorrectly, current and future sales could be lost.” Chris Maranis*
As most contact centers for financial institutions, products and...