Author: prerna

Dialing into the new year: Customer experience in 2020

17 January in Customer Experience, Sentiment Analysis, Speech Analytics

It’s 2020 and anyone in the contact center space can clearly see CX and customer journeys have become the most pivotal points when it comes to successful operations and business growth. The transformation has been on-going, but with rapidly changing technological advancements and thereby varying...

Making international calls? Learn how to ensure high voice quality on VOIP calls.

22 November in Ozonetel

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