Author: prerna

Call Center Data for Marketing

How Can Marketing Teams Use Call Center AI?

08:42 12 February in Artificial Intelligence by prerna

Thanks to AI-based technologies such as Speech Analytics, call center data is more valuable than ever before. Learn how your marketing departments can keep a tab on customer sentiment, demographics, and customer concerns through this technology. Marketing Departments are familiar with AI-based tools like sentiment analysis....

Workforce management

Workforce Management in the Call Center

00:00 01 March in Ozonetel by prerna

Call volumes constantly fluctuate. Staff doesn’t always turn up for work. But your customer doesn’t know that: They still want the phone answered fast! You need to keep the show running smoothly. You need to predict and plan—sometimes on the fly—for using your staff efficiently....

Predictive Dialer Vs Power Dialer

00:00 21 December in Ozonetel by prerna

Auto dialers are of many kinds. This includes manual dialers, preview dialers, power dialers, aka, progressive dialers, and power dialers. How do you select what's right for your business? You should choose based on how many agents you have available, how good your data is,...

Making international calls? Learn how to ensure high voice quality on VOIP calls.

00:00 22 November in Ozonetel by prerna

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