Author: deepshikha

CX Trends: 4 Ways to Win Consumer Trust In a No-Touch World

30 June in Customer Experience

A summary of four new CX trends highlighted by Capgemini's Report on Contactless Customer Experience. Today, leading organizations across the globe are aligning with the contactless world. Touchless interfaces have become integral to the customer experience in this health-and-safety conscious situation. In fact, 77% of consumers...