11:18 30 April
Now that you are consulting patients via phone calls, you should set up an auto attendant to answer calls in the same way that your receptionist would attend patients arriving at your clinic. As outlined in our previous blog, this attendant can be an automated...
03:44 27 April
How doctors can instantly set up a cloud PBX solution to streamline their telephonic conversations and consultations with patients.
These are unusual times. The small pediatric clinic in our neighborhood is closed for the first time in years. But even before the lockdown, the pediatrician there...
06:18 13 March
Speech Analytics is 95% more accurate and 15x faster at processing data than a person. So when are you using Speech Analytics in your call center? Using Speech Analytics on your recordings can be useful, but the real benefits are when you use it in...
Voice bots are not only bots your AI Driven Contact Center employs. Soon, AI will be part of your entire contact center ecosystem. Digital Assistants will help you route calls; create smarter dashboards; and let you access your analytics in far smarter and easier ways....