Omnichannel vs Multichannel contact center

Customers don’t care whether you are communicating with them via a call center, a multichannel contact center, or an omnichannel CX hub. What they do care about is results and the quality of their experience. Today customers use a variety of platforms, services, and channels. Whether it’s text, live chat,

Read More
Categories
PHP Code Snippets Powered By : XYZScripts.com