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25 Customer Experience Quotes to Inspire You in 2020

06:46 09 July in Customer Experience
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Building a customer experience strategy for your business is crucial. But while all businesses aspire to put customers in the spotlight, how do we ensure our efforts are truly effective? One of the key ways is to keep staff across all departments, customer focussed, and customer-centric. Here are some poster-worthy quotes to inspire your teams:

  1. “People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.”

  2. Customer Experience isnt an expense. Managing customer experience bolsters your brand.
  3. “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs
  4. “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” – Zig Ziglar
  5. CX Quote By Jay Acunzo
  6. The most powerful way to build people is to listen to them.
  7. “The biggest risk is not taking any risk. In a world that is changing really quickly, the only strategy that is guaranteed to fail is not taking risks.” – Mark Zuckerberg
  8. Sustaining a great customer service culture is much more possible if employees hve a natural predisposition to serve.
  9. “Customer experience better be at the top of your list when it comes to priorities in your organization. Customer experience is the new marketing.” – Steve Cannon
  10. “Customer experience is one of the two core pillars of customer retention; the thing is, you can’t grow if your customers don’t stick around.” – Jes Kirkwood
  11. Caring Words are emotional intelligence in action
  12. “Customer Experience is the key differentiator in the economy today.” — Kurt Schroeder
  13. “Successful customer service lies in doing ordinary things extraordinarily well.”
  14. Put the "customer" in cusotmer experience at the heart of your business. Annette Franz
  15. “Customers often know more about your products than you do. Use them as a source of inspiration & ideas for product development.” – David J. Greer
  16. “The purpose of a business is to create and keep a customer.” – Peter Drucker
  17. Treat your cusotmer like its their birthday
  18. “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs
  19. “Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.” – Robert G. Thompson
  20. Loyalty is when people are willing to turn down a better product to continue doing business with you
  21. “Customer advocacy is powerful. Customers who are willing to recommend you to their friends and colleagues are your best marketing.” – Shep Hyken
  22. “Today’s consumers do not buy just products or services — more and more, their purchase decisions revolve around buying into an idea and an experience.” – Daria Leshchenko


Inspired? Put your CX plans into action. Remember great communication is at the heart of superior customer experience. Ozonetel provides solutions designed to make it easy for customers to contact you across multiple channels. (In ways that are cost-effective and efficient for your business.) Learn more about these solutions or explore more on customer experience with our blog top customer experience trends of 2020.