How To Achieve Call Automation With Kookoo?

00:00 14 September in CRM Integration

Want to make your outbound calling process more efficient? Use call automation. Kookoo has all the tools you require to automate your outbound sales calling as well as many of your inbound processes.  Here are 5 ways in which you can use KOOKOO for call automation:

1. Power dialers automate, organize and expedite your outbound calling.

Question: What makes the outbound calling process inefficient? Answer: Sorting through call lists, dialing numbers, listening to busy tones, and waiting for calls to get connected. With our power dialers you can automate this process. Our dialers efficiently dial through any call list, rule out busy tones & answering machines, and connect your representatives directly to live prospects. You can choose from our progressive, predictive or preview dialers according to your business requirements.

2. Dial directly from your CRM.

Toggling between windows of various software— is the next biggest efficiency killer.  That’s why KOOKOO integrates seamlessly with Zoho, Zendesk, Freshdesk, Mint, Salesforce, Sugar CRM and all other leading CRM software.   This means that you can click to call from your CRM window itself. You can also select any list within your CRM and push them directly into your dialer, to automate the dialing process directly from your CRM.

3. Automate Announcements, greetings and more.

With KOOKOO’s outbound IVR you can automate announcements, greetings, reminders and updates to any or all of your contact lists.  Your IVR pulls out customer data from your CRM to automatically customize customer name, account, balance or renewal details for each customer.

4. Automate email follow-ups.

Only 24% of your emails are opened. Those who open your mails are definitely interested in your product/service/webinar or meeting. So it is most absolutely vital to follow up. With KOOKOO, you can push all the leads who opened their mail— directly into your dialer, to automate follow up calls by your sales representatives.

5. Catch up with missed calls automatically.

Inbound calls are also important. You don’t want to miss an inbound call from an important lead — whether it’s during the weekend, holidays, after-office hours, or when all your agents were engaged. KOOKOO diverts all such calls to voicemail, and you are alerted immediately via email. You can schedule a time and push all the missed calls into a dialer, so that they are distributed amongst your agents and attended to.

6. Automate call answering for highly personalised interactions.

Automatic Call Routing ensures that incoming calls are diverted to a free agent with the correct skill to attend to the call. And then KOOOKOO goes a step further. Incoming calls are recognized and diverted to the sales representatives or agents who last dealt with the customer/lead. This feature, called “sticky agent”, helps build stronger bonds between agent and customer/lead, and helps the customer/lead feel more comfortable in their dealings.

Interested in achieving call automation with KOOKOO? Contact us here, and we can guide you to creating an efficient system that’s just right for your business.