Virtual Phone Number,Virtual Number for Business-Ozonetel

Your Business Phone number on Cloud

Virtual Phone Numbers can be used to provide a single point for all business communications and add value to marketing campaigns. Now, businesses can track & monitor all such calls by forwarding incoming calls to preset numbers, recording such calls and setup system alerts. Virtual numbers help better monitoring and tracking of campaigns running across several platforms (print, billboard, radio, TV, etc). Thus enabling a better handle on ROIs linked with individual & disconnected campaigns. Ozonetel can equip you with a Virtual Phone Number and provide the above services.

Missed call application What can a business do with a virtual number?

Lead Generation Tracking
Marketers run promotional campaigns across mediums but find a challenge to judge ROI’s. virtual number help to capture 100% of the leads coming from different mediums.
How it works?
✔Business chooses to run 2 campaigns - Adwords & Hoarding
✔Virtual number chosen for each campaign
✔At the end of the campaign, response rates from both the campaigns can be compared
Route multiple calls to single location
One can publish multiple numbers across a geography while the calls are handled in one location only.
How it works?
✔A startup chooses to publish 4 Virtual numbers for 4 Metro cities in India.
✔All calls are handled only by 1 person who is configured against that particular account.
✔ All calls are recorded & alerts sent for any missed calls.
Handling calls remotely via a Single published number
Startups can position for a single number, say for Delhi while the people receiving the calls can be located anywhere in India and can take calls as per their convenience.
How it works?
✔A manufacturing company wants to capture all service requests generated locally, for a new product
✔Company publishes 1 number for Delhi
✔Calls are handled by people either in Delhi or anywhere else in India. .
Number Masking
This has become a common feature now across aggregators in various industries - F&B. Travel, Cabs etc.
How it works?
✔Aggregator enlists the services of the end provider & assigns them a unique virtual number.
✔ Customer can call this provider via the virtual number while both individual numbers are kept private.
✔Further customization is possible using the kookoo.in platform to route, record, conference & much more for businesses.

Ozonetel-Get Virtual Phone Number Ozonetel's -Features

Easy CTI Integration
Personalize customer interactions by integrating with CRM and Ticketing solution, we are readily available with all major.
Live Analytics & Dashboard
We provide all relevant call reports, live analytics, campaign reports and dashboards, that can help in better business decision-making
Scalable Platform
Start with one number and scale to unlimited number as your business grows. Scale up or down seamlessly at any time without any contract.
Mobility
Today, mobility is must with Ozonetel's solution, you can use the entire solution from any location or place, you just need an Internet connection.

CASE STUDIES

Big Basket

Big Basket is India’s largest online food and grocery store, with over 10,000 products and over 1,000 brands. Big Basket sells products in categories such as fresh fruits and vegetables, grocery and staples, meats, personal care, and home and kitchen products.

Challenges Faced:

Ineffective voice/email customer management

Delayed Social Media responses

Non-scalable and significant Capex requirements

The Ozonetel solution –

CloudAgent

The Ozonetel impact:

Saved

~INR 5,00,000

of Capex investment

over2years

REAL-TIME

CUSTOMER SUPPORT

across various touchpoints –

social media,voice,andemail

CONSISTENT MANAGEMENT

AVERAGE HANDLING TIME (AHT)

of2.5 minutesdue to the

stability and robustness of solution

Achieved

industry leading

First Time Resolution

(FTR) of 85%
Shaadi.com

Shaadi.com is the world’s largest online matrimonial store. Part of People Group, it has more than 30 million members and has matched more than 3.2 million couples since its inception.

Challenges Faced:

No centralized visibility
into leads

Manual data entry into CRM

Lack of connectivity between agent and CRM systems

The Ozonetel solution –

CloudAgent

The Ozonetel impact:

125%

efficiency

in lead management

Complete visibility

across India

due to CRM system

200%

growth

withno Capex

No capital expenditure

in technology

Anupam Mittal, Founder, Shaadi.com

“We rely solely on Ozonetel for managing our leads and ensuring that our members have a seamless experience as they reach out to us from our TV campaigns.”
Rural Shores BPO

RuralShores is a rural BPO, founded in May 2008 with the objective of assimilating rural India into the Knowledge economy by providing job opportunities to the rural youth. With 20 centers across 10 states, they currently employ 1,000 people and aim to expand to 500 centers.

Challenges Faced:

Distributed workforce management

Multi-lingual/ multi-state capability

Inaccessible rural locations

The Ozonetel solution –

CloudAgent

The Ozonetel impact:

10%

increase

in revenue

150%

increase

in agent productivity

2500%

growth

in support requirements

Zero

Capital expenditure

in technology

Maharaja Gokulavasan, Head of Delivery, Rural Shores

“We wanted a solution to support our voice processes across customers, processes, and languages on a distributed network. To add to this we were looking for a dependable and a scalable infrastructure. Ozonetel fulfilled our needs and we have been using their platform since August 2013.”
Agarwal Movers & Packers

Agarwal Movers & Packers is a service that helps people move their goods with ease and convenience. They have moved more than 74,000 households in 2014 alone and serve 60% of the Indian corporate and individual market.

Challenges Faced:

Missed business leads

Rapid growth

SLA breakages with corporate clients

Non-centralized calls

Shortage of employees with adequate skill set

The Ozonetel solution –

CloudAgent

The Ozonetel impact:

45% growth

of business

with no incremental cost

300

hires avoided

due to capability of platform

Zero

leads dropped

Informed

and profitable

decisions through

exhaustive analytics

Navneet Agarwal, Director IT, Agarwal Movers & Packers

“Opting for Ozonetel leaves me carefree about customer service and thus allows me to invest time in other areas of the business.”
YLG

YLG is a chain of salons and spas for cosmetic and aesthetic care. They have 33 salons across Bangalore and Chennai and aim to expand to 200 salons across India.

Challenges Faced:

No system to monitor performance of agents

Missed leads

Only 15% of contacts in CRM were being contacted

The Ozonetel solution –

Cloud Agent

The Ozonetel impact:

200%

increase

in call-answer ratios

150%

increase

in lead conversions

Improvement

in repeat visits

Enhanced

Agent efficiency

through real-time dashboard
CIDCO

City and Industrial Development Corporation of Maharashtra Ltd. aimed at improving infrastructure in Mumbai, and creating a self-sufficient, sustainable city on the mainland across Thane creek. The result is Navi Mumbai, one of the largest planned cities.

Ozonetel was involved in this project to:

Establish a facility for citizens to receive assistance during emergencies

Implement a stable and reliable system that would work even in the absence of electricity

Facilitate immediate and relevant action on receiving emergency calls

The Ozonetel solution –

Cloud Agent

The Ozonetel impact:

Significant decrease

in turnaround time

of response to emergency calls

150%

increase

in lead conversions

Increase in

overall efficiency

due to automated call flows

Complete

Audits available

withCall recording feature

Virtual Phone Number

Track all campaigns & improve business communication

Your Business Phone number on Cloud

CASE STUDIES

Big Basket

Shaadi.com

Rural Shores BPO

Agarwal Movers & Packers

YLG

CIDCO