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Learn how our Freshdesk VOIP Integration helps you deliver better customer support by improving customer experience, increasing agent efficiency and meticulously tracking performance

IMPROVE CUSTOMER EXPERIENCE

Personalised greetings

Because agents see caller details on all incoming calls, they can greet each customer by name.

Easier Interactions

Callers needn’t repeat ticket history thanks to screenpop integrations

First Call Resolutions

Agents access customer history to resolve tickets faster.

INCREASE AGENT EFFICIENCY

Unified View

The KOOKOO widget is available within Freshdesk to make/receive calls.No toggling between applications.

Advanced Call Controls

Agents can avail options like transfer, hold, mute or conference while on the call.

Log Tickets Automatically

Each call is treated as a ticket and is automatically logged against customer number.

KEEP TRACK

Call recordings

Access call recordings from customer ticket history or from your management dashboard.

Reports

Get real-time agent performance and productivity reports. So you keep tabs on everything

Never miss a call

Abandoned call reports & voicemail alerts ensure you never miss a call

HOW DOES YOUR KOOKOO FRESHDESK CTI INTEGRATION WORK?

With KOOKOO Widget inside your Freshdesk window, it’s easy to make & receive calls, track conversations and share notes:
  •   Unified View
  •   Screenpop Integration for Inbound and outbound calls
  •   Make/Receive Calls within Freshdesk
  •   Automatic Call Ticket logging
  •   Access call recordings from ticket history
  •   Power dialers

ACCESS A COMPLETE CONTACT CENTER FROM WITHIN YOUR FRESHDESK

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FEATURES

    SYSTEM FEATURES

  • IVR
  • Auto Attendant
  • Sticky Agent
  • Custom music On hold
  • Chat Widget
  • Voice +Chat Widget
  • Social Media Integration
  • SMS Plugin

    AGENT FEATURES

  • Mute, Hold
  • Multi-Party Conference
  • Consultative Hold
  • Consultative & Blind Transfer
  • Screen Pop Notifications
  • Offline Agent Feature.

    POWER DIALERS

  • Manual Dialer
  • IVR Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer

    MANAGEMENT DASHBOARD

  • Call recordings
  • Active & Passive Call monitoring
  • Supervisor Barge in
  • Abandoned Call Reports & Alerts
  • Agent status & productivity reports
  • Voice Mail alerts