Ozonetel, pioneering cloud contact center software provider in India, has announced its AI driven contact center solution. Its tools include natural language processing, voice bots, chatbots, and smart assistants.
Chaitanya Chokkareddy, CIO, Ozonetel Communications states, "We are determined to take the contact center revolution to the next level. AI is not just a buzzword, it is our main focus. We have completely reworked our stack and AI/machine learning is the core of all our modules now. We will be releasing the new modules one by one. Additionally we are using a proprietary algorithm to power our AI and not a regular deep neural network built on Tensorflow etc.”
Today Ozonetel has unveiled the first three of these modules: Speech API, Kookoo Intent and Smart Assistant tools.
Ozonetel is not new to innovation. They pioneered cloud telephony in India in 2007. Way back in 2009, they launched Kookoo, India’s first cloud communication platform. Their first clients like Big Basket, Zomato & Practo are all powerful success stories today. And Ozonetel was instrumental in creating the customer service tools that moulded their success. In 2015, Ozonetel won the prestigious Frost & Sullivan ICT Award for "Technology Innovation Leadership in Cloud Telephony Solutions". And this year, Ozonetel became the first Indian company to get ISO certification in the telephony space. Now they are committed to pioneering AI driven Contact Centers.
KB Nagaraju, COO, BigBasket, has this to say about Ozonetel: “Ozonetel has been our partner since inception when we started our call center with 8 agents. Now we have scaled it to almost 700 agents. They continuously innovate and are now working on disrupting the contact center space with AI and machine learning. We are glad to get first access to the cutting edge tools which will take our customer experience to the next level.”