Ozonetel offers an in-house speech recognition feature built and created on the Cloud. We offer various customized packs to recognize numbers, keywords, vocabulary in various languages. We thus enable our clients to use this technology in various modules like surveys, call center analytics, IVR systems etc. This service helps you reach the masses who are using vanilla feature phones.
We offer a complete suite of voice biometric products to help with secure customer authentication over phone. Customers give voice samples on phone, the engine identifies the customer’s voice and then uses registered voice notes to authenticate users. The suite is independent of language used and works for irrespective of type/region.
With Live Chat, your agents can chat with your customers from your website or your mobile app. We offer multi-channel capabilties where the same set of agents can work on voice calls, emails, and customer chats as well. Integrating Ozonetel chat service is simple and fast. If you want to use this as a standalone service, we are here to help. The key benefits are
Your customers want to call you for free and you do not have a toll free number. You can integrate Ozonetel's Click2Call API and start giving your customers a free call capability from your website. Ozonetel offers various options like instant callback, scheduled callback, or informed callbacks where in customers can listen to customized IVR and choose what to do next.The key benefits are:
Ozonetel's new automated QA checking tool eases the task of your QA engineer. This system can be set up in a week and can tag calls, monitor them, and give 100% audited results for all calls handled by your contact center agents. What’s more, these valuable reports can be segregated agent-wise and scheduled to arrive in one’s inbox.
We offer a suite of products/services which help you integrate your marketing activities in various media to the contact center. Be it Missed call Services or SMS Services or a complicated re-targeting campaign, we can integrate it with our analytics tools and give you end-to-end services through our CloudAgent Product suite.