The healthcare industry is one of the largest and fastest growth industry world wide. US is spending close to $3 trillion, by 2018 it will consume nearly 18% of US economy . China healthcare industry will touch $1 trillion by 2020. In India, it is growing at CAGR of 16.5 % and expected to become $280 billion by 2020. Despite the huge opportunity, the healthcare industry is still very conventional in adopting to new communication technology. According to the Joint Commission, an independent organization that certifies U.S. healthcare organizations, it was found that ineffective communications were the primary cause of more than 70 percent of treatment delays and unexpected deaths or injuries.
Let's check the key stakeholders in healthcare industry their challenges and solutions.
Key communication challenges.
Communication solution for Healthcare & its impact
Ozonetel is providing communication solution to many organizations in healthcare sector, irrespective of their services. Few of our customers are CloudNine, Dr Lal Path Lab, Practo, MedLife, Healthkart etc. Our contact center solution and cloud telephony platform is highly flexible and can be customized to meet the needs of all organizations. Salient feature of our solution are-