Missed Call Service


An innovative way to connect with your customers

A Marketing tool for your business

Ozonetel enables businesses to run “Missed call campaigns” on its platform. Ozonetel has created a world record by handling over 1 billion Missed calls in the last nine months for its customers. We run the World record holding KKT campaign for Hindustan Unilever, the largest missed call campaign in the world (Read).

Missed call application What can a business do with a missed call?

Measure marketing campaigns, reach the right target segments and get the best ROI on promotional campaigns

  • Lead Generation

    Marketers run promotional campaigns across mediums but find a challenge to judge ROI’s. Missed calls help to capture 100% of the leads coming from different mediums.

  • Survey and Feedbacks

    Businesses can get real time customer feedback on service/product and if required alerts can be built on SLAs and actions can be taken. The surveys can be in the language of choice.

  • New user activations

    Generate interest and get new users engaged with the brands via different campaigns.

  • Run Contests & Content on Demand

    Incentivize users / target audience to engage with the brand. Give content on demand to users on information like help material, new offers, new products etc.

Try a free demo today to experience our missed call solution!

Missed-Call-ServiceHow it Works

Customers gives missed call to promoted number (Product, TV, Social media, papers etc.) Each missed call is recorded in a database of prospect customer. Companies use the database to authenticate, advertise or engage with them. And incentivize them with options like - free talktime, free content(audio songs), vouchers etc.

How-MissedCallCampaign-Works

CASE STUDIES

  • Ozonetel ecommerce customer

    Big Basket

    Big Basket is India’s largest on-line food and grocery store, with over 10,000 products and over 1,000 brands. Big Basket sells products in categories such as fresh fruits and vegetables, grocery and staples, meats, personal care, and home and kitchen products.

    Ozonetel-Contact center technology customer

    Challenges Faced:

    Ozonetel-Contact center technology customer bigbasket

    Ineffective voice/email customer management

    Ozonetel-Contact center technology customer bigbasket

    Delayed Social Media responses

    Ozonetel-Contact center technology customer bigbasket

    Non-scalable and significant Capex requirements

    The Ozonetel solution –

    CloudAgent

    The Ozonetel impact:

    Saved
    ~INR 5,00,000
    of Capex investment
    over2years
    REAL-TIME
    CUSTOMER SUPPORT
    across various touchpoints –
    social media,voice,andemail
    CONSISTENT MANAGEMENT
    AVERAGE HANDLING TIME (AHT)
    of2.5 minutesdue to the
    stability and robustness of solution
    Achieved
    industry leading
    First Time Resolution
    (FTR) of 85%
  • Ozonetel classified customer

    Shaadi.com

    Shaadi.com is the world’s largest online matrimonial store. Part of People Group, it has more than 30 million members and has matched more than 3.2 million couples since its inception.

    shaadi.com-Contact center technology customer

    Challenges Faced:

    shaadi.com-Contact center technology customer

    No centralized visibility
    into leads

    shaadi.com-Contact center technology customer

    Manual data entry into CRM

    shaadi.com-Contact center technology customer

    Lack of connectivity between agent and CRM systems

    The Ozonetel solution –

    CloudAgent

    The Ozonetel impact:

    125%
    efficiency
    in lead management
    Complete visibility
    across India
    due to CRM system
    200%
    growth
    withno Capex
    No capital expenditure
    in technology

    Anupam Mittal, Founder, Shaadi.com

    “We rely solely on Ozonetel for managing our leads and ensuring that our members have a seamless experience as they reach out to us from our TV campaigns.”

  • Ozonetel-Kan Khajura Tesan

    Kan Khajura Tesan

    Unilever is a Consumer Packaged Goods conglomerate with more than $8 billion in annual advertising spend. The firm is rural-focused and has been experimenting with using mobile phones to substitute TV and outdoor advertisement. Ozonetel crafted Kan Khajura Tesan, an on demand-entertainment channel for Unilever to:

    Ozonetel-Kan Khajura Tesan
    Ozonetel customer-Kan Khajura Tesan

    Connect with a media
    dark audience

    Ozonetel customer-Kan Khajura Tesan

    Reach 30 million people

    Ozonetel customer-Kan Khajura Tesan

    Create a “Spotify” feature
    on phones

    The Ozonetel solution –

    Brand Agent

    The Ozonetel impact:

    50 million
    active usersfrom rural India
    3.2 Lakh
    missed callsfrom 28,000unique members
    100 million
    ad impressions
  • Ozonetel customer ylg

    YLG

    YLG is a chain of salons and spas for cosmetic and aesthetic care. They have 33 salons across Bangalore and Chennai and aim to expand to 200 salons across India.

    ylg-Contact center technology customer

    Challenges Faced:

    ylg-Contact center technology customer

    No system to monitor performance of agents

    ylg-Contact center technology customer

    Missed leads

    ylg-Contact center technology customer

    Only 15% of contacts in CRM were being contacted

    The Ozonetel solution –

    Cloud Agent

    The Ozonetel impact:

    200%
    increase
    in call-answer ratios
    150%
    increase
    in lead conversions
    Improvement
    in repeat visits
    Enhanced
    Agent efficiency
    through real-time dashboard
  • Ozonetel customer cidco

    CIDCO

    City and Industrial Development Corporation of Maharashtra Ltd. aimed at improving infrastructure in Mumbai, and creating a self-sufficient, sustainable city on the mainland across Thane creek. The result is Navi Mumbai, one of the largest planned cities.

    cidco-Contact center technology customer

    Ozonetel was involved in this project to:

    cidco-Contact center technology customer

    Establish a facility for citizens to receive assistance during emergencies

    cidco-Contact center technology customer

    Implement a stable and reliable system that would work even in the absence of electricity

    cidco-Contact center technology customer

    Facilitate immediate and relevant action on receiving emergency calls

    The Ozonetel solution –

    Cloud Agent

    The Ozonetel impact:

    Significant decrease
    in turnaround time
    of response to emergency calls
    150%
    increase
    in lead conversions

    Increase in
    overall efficiency
    due to automated call flows
    Complete
    Audits available
    withCall recording feature
Ask for a free demo today to experience our Missed Call Solutions!

FAQ for Missed Call Campaign

You don't need any hardware or software to start the service. As we provide cloud commmunication platform, you just need internet connection and chrome browser to start the missed call campaign.

How can a missed campaign be useful for my business

Missed call service is catching up in Indian market as it is a very cost effective way to a run a promotional campaign, take a quick feedback, new user activation etc. BJP one of the largest political party of India used it for member drive member drive, HUL used it to reach bottom of pyramid market. Ozonetel powererd the HUL KKT campaign.

All the missed call be recorded in the database, you can use the number for any purpose like giving him a call back, verification, password retrival, register a complain etc.

Fill the signup form, our sales team will contact you, within 24 hours you can start the missed call service/campaign.