How is the interaction with customers throughout the buying cycle?
While the user sees the company as one – why should internal systems not do the same and provide an integrated view of the customer?
Ozonetel can be the Manufacturing industry’s one stop help to track, monitor & improve customer experiences
Our integrated communications solution consists of
- Custom telephony applications for better engagement – Leading MNCs like HUL, Monsanto, BASF use Ozonetel’s platform to deliver information & resolve queries using an automated IVR tool
- Single screen to track all customer interactions – Company reps can now access all customer conversations, whether Calls, SMSes, Email or social media comments in a single window thus providing immediate & relevant response to all queries.
- Complete DR with redundancies & back-ups – Ozonetel’s integrated system can be setup with on premise and off premise back-ups
- Private cloud – Enterprises needing a complete on-premise solution due to regulatory or compliance issues can now avail Ozonetel’s “Private cloud” – all the benefits of a cloud solution on premise
Ozonetel’s Omni-channel communications suite lets businesses monitor & interact with customers via Calls, SMSes, Live chats, Social media & Emails
Ozonetel’s deployed solutions
Impact of deploying Ozonetel’s solutions
- Hindustan unilever reaches over 50mn unique users across Rural India on the Kan khajura teshan mobile radio campaign
- Monsanto reached out to over 3mn farmers across India as part of the Project Rise deploying a customized IVR application which resolves farmer queries, provides weather updates & pricing information
Emami ltd has streamlined their customer care by deploying an outsourced team running on Ozonetel’s cloud call center solution