Make your contact center highly reliable, robust with salesforce
Being completely out-of-box product, still we
allow you to customize the solution according to your need. Our
simple API layer allows you to seamlessly integrate with your
business systems and make a completely optimized solution.
Interaction Analyst is an advanced business intelligence tool which helps you get insights about your campaign. It offers you lot of reports across all dimensions of a campign. It can help you answer questions like "Which is best performing campaign?", "What is customer reaction to your campaign?", "What is the peak hour for my campaign?" and many more.
Inbuild Dialer helps you reach customer
proactively. Different dialer type i.e. preview, progressive, IVR
lets you define the most customer friendly way to contact your
customer. Our dialers have helped increase customer interaction upto
400% as compared to manual dialing.
�The core expertise of Agarwal Movers & Packers Ltd is to help move people and their goods. Our expertise does not lie in running a customer support center which requires technology experts and huge capital investments. We opted for Ozonetel which is managing our voice communication for the last 48 months. We find the platform stable which leaves us carefree,allowing us to invest time in other areas of business.�
�Ozonetel has been a good partner for delivering Grameen Foundation's mHealth MOTECH service to the remote population. Integrating with Kookoo worked well for our mHealth solution as it allowed us to focus on our backend rules engine and call flow logic to provide services for improving healthcare and healthcare delivery while Kookoo handled the voice and short messages delivery over mobile network. This flexibility is unique. Operational issues have been few; responses from Customer Care were prompt.�
�All the registrations done from the website are recorded on Freshdesk. These are then uploaded on the Ozonetel platform and the platform dials out to the registered customers. The Ozonetel and FreshDesk integration is very flexible and we don�t have to buy any hardware and software. Our agents can start dialling using a URL. We can ourselves design the calling pattern whether outbound or inbound using this solution. Aspiring Minds used Inbound calling largely for support and Outbound calling for marketing and sales for all registrations done on the website.�