Live Chat Software

Optimize customer experience with a Live Chat Bot


Highly reliable and robust solution offering multi channel communication (via Voice, Chat, Email, SMS & Social Media.)

  • Zero Hardware, Software or Setup Headaches
  • Mobility & Analytics
  • Easy to integrate
  • Integrate with facebook chatbot
  • Build in live analytics, reporting & chat recording

Our clients range from SMEs, MNCs to startup companies across diverse industries

Frost & Sullivan-Best Cloud Communication Player more...

100+ Businesses Trust Us ..

Get Started Now. It's fast and easy.

Cloudagent Chat is the best way to setup customer chat on your site

Ozoenetel how to configure

Signup and Configure

Signup for the service. Get the required number of agent licenses. Configure departments and assign agents.

Ozoenetel widget

Copy Javascript Widget

Once you sign up, a small piece of Javascript code will be given to you. Please ask your web administrator to copy the piece of code onto the web pages where the chat widget should appear.

Ozoenetel chat

Login and Chat

Agents will login to Cloudagent and set their status as ready. Once customers start the chat process, the conversation will be routed to the right agent as per the routing rules setup.

Full featured chat system

Track your agent performance. Support your worldwide customers from a central location

  • Engage with your global customers

    You can work with international customers right out of the box while staying in your country.

  • Increase sales

    Give a personal touch and answer customers queries when they need answers the most. This will help you to close faster

  • Provide personalized support

    There is no faster way to support your customers than chat support. Provide automated chat IVRs to reduce your agent workload

  • Track agent performance

    Over 400 reports give you real-time access to your agent's performance. Supervisor can observe realtime chats and suggest answers.

Multiple dashboards to provide chat analytics and agent performance metrics.

live chat Dashboard

Full featured agent screen with toolbar and screen pop.

live chat agent screen

Live monitoring of agents with queue analysis.

Ozoenetel chat dashboards

Just Click for a live demo

Try Cloudagent Chat right now and take engagement to a whole new level.