Zomato is a restaurant search and discovery service founded in 2008. It currently operates in 23 countries, including India, Australia and the United States.
Zomato pioneered the idea of assigning virtual numbers for restaurants as a way to track calls, give feedback to restaurants & create a revenue model.
This also had to be highly scalable as Zomato had aggressive plans to expand across India to all the cities.
In 2011/12, only Ozonetel had a platform which could be used to fulfill the above purpose
Zomato’s team was introduced to the Kookoo platform – India’s only open API platform for building telephony applications
Zomato launched their cloud telephony integrated service for >10000 restaurants across India
Ozonetel helped Zomato to expand to >14 cities without any hassle and provide for local capabilities to ensure their service works seamlessly
“Having evaluated different providers, we found Ozonetel to be extremely reliable. Ozonetel plays an integral role in helping Zomato scale-up.”
Pankaj Chaddah, Co-founder, Zomato