Zomato is a restaurant search and discovery service founded in 2008. It currently operates in 23 countries, including India, Australia and the United States.

Challenge
  • Zomato pioneered the idea of assigning virtual numbers for restaurants as a way to track calls, give feedback to restaurants & create a revenue model.
  • This also had to be highly scalable as Zomato had aggressive plans to expand across India to all the cities.
  • In 2011/12, only Ozonetel had a platform which could be used to fulfill the above purpose
Solution
  • Zomato’s team was introduced to the Kookoo platform – India’s only open API platform for building telephony applications
Result
  • Zomato launched their cloud telephony integrated service for >10000 restaurants across India
  • Ozonetel helped Zomato to expand to >14 cities without any hassle and provide for local capabilities to ensure their service works seamlessly
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Ozonetel-call-center-solution-testimonial-Zomato
“Having evaluated different providers, we found Ozonetel to be extremely reliable. Ozonetel plays an integral role in helping Zomato scale-up.”
Pankaj Chaddah, Co-founder, Zomato