Founded in June, Bangalore-based Treebo is a ‘tech-powered’ budget hotel aggregator that provides a standard of accommodation across a network of partner hotel. Treebo started out with just four hotel partners in Bangalore, now it has 125 hotels, covering around 3,000 rooms, across 25 cities in India. 
Challenge
  • Present cloud PBX solution was not scalable for Treebo’s expanding needs
  • Treebo needed a solution deeply integrated with their CRM solution
  • Need to run separate modules for different processes linked with the CRM
  • Pure on cloud solution offering the functionality of a full feature call center solution
Solution
  • Ozonetel deployed on cloud solution integrated with Sugar CRM.
Result
  • Ozonetel’s solution has helped Treebo scale without any additional investments in hardware with the added flexibility of providing support from any location
"Ozonetel has played a pivotal role in the shaping the workflow of guest and partner calls. With Ozonetel, we have a simplified solution for our call routing needs and with the advantage of cloud, we are wireless, highlight being seamless support when need be. However, with the growing number of calls and identified issue types, we would like Ozonetel to create a redundant workaround for know issue types."
V Santosh, Head, customer care, Treebo hotels