Monsanto is one of the largest American multinational companies involved in the agrochemical and agricultural biotechnology reaching out to farmers across the world.
The solution provided to the farmers should be user friendly
The platform to run this campaign should be capable of handling high volume of concurrent calls
Flexibility to change the IVR flows
An IVR application was developed on the kookoo telephony platform to handle all the inbound/outbound calls .
This application was built keeping in mind the multiple languages in which the campaigns needed to be played along-with over 150 different types of recordings
Monsanto’s outreach has touched 3 million farmers on a monthly basis