A sustainable agriculture company

Monsanto is one of the largest American multinational companies involved in the agrochemical and agricultural biotechnology reaching out to farmers across the world. 
Challenge
  • The solution provided to the farmers should be user friendly
  • The platform to run this campaign should be capable of handling high volume of concurrent calls
  • Flexibility to change the IVR flows
Solution
  • An IVR application was developed on the kookoo telephony platform to handle all the inbound/outbound calls .
    • This application was built keeping in mind the multiple languages in which the campaigns needed to be played along-with over 150 different types of recordings
Result
  • Monsanto’s outreach has touched 3 million farmers on a monthly basis