India’s largest TPA providing health care related services to large enterprises like Wipro, Infosys, Tata chemicals.
Challenge
  • Managing multiple campaigns for over 50 clients registered as TPA customers
  • Capture customer mood to ensure quality of customer experience is good
  • Minimum system downtime
Solution
  • Ozonetel deployed an on premise solution with customer owned PRI
Result
  • Tracking of multiple campaigns running for Sales & Service enabled in a seamless way
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Ozonetel-call-center-solution-testimonial-Portea
“Better monitoring platform, which is also helping in ensuring that calls answers are given priority. Also, the in-built CSAT system via IVR feedback is a handy tool in gauging customers feedback."
MANG KIPGEN, Assistant Vice President Operations - Customer Support, Medi assist