HolidayIQ.com is India's largest travel information portal headquarted in Bangalore. The company provide customised travel pacakages to the tourist 

Challenge
  • Don't have any reports on key metrics of call center operations
  • Don't have any call recording for quality assurance
  • As most of the call center activity is manual, scaling is a challange
Solution
  • Ozonetel deployed cloud call center solution for customer service operations.
Result
  • Call Recording – Able to record each customer interaction, it help in improving quality of customer service
  • Reports & Analytics – Detailed call reports related to inbound and outbound calls , helped in data based decision process
  • Read More..
Ozonetel-call-center-solution-testimonial-HolidayIQ
“Very useful to make the data-based decision, improving the quality of the calls"
Manager Strategy & Operations, Kamal Upadhyay.