Brigade Group was established in 1986, with property development as its main focus. Today, Brigade Group is one of India's leading property developers.
Brigade was using legacy PBX system with no IVR to greet callers, no call recordings or ability to route calls intelligently
Tracking of multiple campaigns running for Sales & Service was limited and dependent on agent quality
Salesforce CRM was updated independently after a call with not attached recording for future reference
Ozonetel deployed an on premise solution with customer owned PRI integrated with Salesforce CRM
Tracking of multiple campaigns running for Sales & Service enabled in a seamless way