Brigade Group was established in 1986, with property development as its main focus. Today, Brigade Group is one of India's leading property developers.

Challenge
  • Brigade was using legacy PBX system with no IVR to greet callers, no call recordings or ability to route calls intelligently
  • Tracking of multiple campaigns running for Sales & Service was limited and dependent on agent quality
  • Salesforce CRM was updated independently after a call with not attached recording for future reference
Solution
  • Ozonetel deployed an on premise solution with customer owned PRI integrated with Salesforce CRM
Result
  • Tracking of multiple campaigns running for Sales & Service enabled in a seamless way