BlackBuck is an online B2B marketplace for inter-city Full Truck Load (FTL) transportation. The firm has its presence in 220 locations and has customers like Unilever, Britannia, Godrej, Marico, Jyothy Laboratories, EID Parry, Asian Paints etc.
Blackbuck needed a solution deeply integrated with their in-house CRM solution
Training executives on one more platform was a clear constraint.
Avoid any overheads or CAPEX related investments for the call center
Scalable solution for expanding needs
Ozonetel deployed an on premise solution with customer owned telephony integrated with in house CRM
Additionally – kookoo platform is being used to connect off-line executives
Single platform to monitor all business communications has eased the tracking & monitoring process while simultaneously improving the call center’s performance