An online B2B marketplace leveraged cloud telephony

BlackBuck is an online B2B marketplace for inter-city Full Truck Load (FTL) transportation. The firm has its presence in 220 locations and has customers like Unilever, Britannia, Godrej, Marico, Jyothy Laboratories, EID Parry, Asian Paints etc. 
Challenge
  • Blackbuck needed a solution deeply integrated with their in-house CRM solution
    • Training executives on one more platform was a clear constraint.
  • Avoid any overheads or CAPEX related investments for the call center
  • Scalable solution for expanding needs
Solution
  • Ozonetel deployed an on premise solution with customer owned telephony integrated with in house CRM
  • Additionally – kookoo platform is being used to connect off-line executives
Result
  • Single platform to monitor all business communications has eased the tracking & monitoring process while simultaneously improving the call center’s performance