Barbeque Nation is one of india’s largest restaurant chains with over 60 restaurants spread across India.

Challenge
  • Tracking & monitoring all calls that are handled by the local city outlets
  • Standardized handling of all inbound calls to ensure that the front desk acts in a professional manner
  • No system to track missed calls
  • Not able to communicate seasonal promotions in a cost effective manners
Solution
  • Ozonetel deployed a customized cloud agent lite solution with detailed outlet-wise call reports
Result
  • This has brought in 25% efficiency in handling the leads.
  • Seamless experience to customers across all outlets
  • No missed queries anymore
  • Easy to run promotions and campaigns with flexible IVR solution
  • No capital expenditure in technology and a team to manage the technology solution
  • Read More..
Ozonetel-call-center-solution-testimonial-BarbequeNation
“Using Ozonetel allowed us to rotate promotions across all our restaurants and focus on meeting customer reservation needs without a hitch”
PROSENJIT CHOWDHURY, FOUNDER, BARBEQUE NATION