Barbeque Nation is one of india’s largest restaurant chains with over 60 restaurants spread across India.
Tracking & monitoring all calls that are handled by the local city outlets
Standardized handling of all inbound calls to ensure that the front desk acts in a professional manner
No system to track missed calls
Not able to communicate seasonal promotions in a cost effective manners
Ozonetel deployed a customized cloud agent lite solution with detailed outlet-wise call reports
This has brought in 25% efficiency in handling the leads.
Seamless experience to customers across all outlets
No missed queries anymore
Easy to run promotions and campaigns with flexible IVR solution
No capital expenditure in technology and a team to manage the technology solution
“Using Ozonetel allowed us to rotate promotions across all our restaurants and focus on meeting customer reservation needs without a hitch”
PROSENJIT CHOWDHURY, FOUNDER, BARBEQUE NATION