Abhibus - Book bus tickets online

Founded in the year 2007, AbhiBus is a pioneer in the Bus Transport industry and provides technology solutions to more than 100 large private bus operators in India, 4 state transport corporations and 2 international operators. The end-to-end software solutions include e-ticketing systems, fleet management solutions, vehicle tracking systems, passenger information systems, logistics management backed by a 24x7 customer support centre.
Challenge
  • Limitations in existing solution to accommodate additional load due to increasing number of agents and additional functionalities needed as per the dynamic needs of the business
  • The solution should ensure that no enquiries are missed and important calls are re-routed efficiently, to get a timely response
  • Able to integrate seamlessly with any CRM chosen by Abhibus
  • All reporting and monitoring dashboards should provide real time view of all centers.
  • The solution had to be deployed in different environments – At Vertex BPO in Hyderabad and Bangalore and On cloud for the agents at the Abhibus office
Solution
Result
  • Ozonetel’s solution has helped Abhibus scale without any additional investments in hardware with the added flexibility of providing support from any location
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“We have had a great experience working with Ozonetel. We wanted a solution to support us across multiple locations & processes. To handle this complexity, we wanted a solution which would be able to provide all the required features and also have the flexibility to build more, if needed.”
N M R K Reddy, Vice President – Customer Care & Operations