Steps to Integrate ZohoDesk With CloudAgent.

1.       Grant Access to Register Zoho Desk. In CloudAgent Navigate to Configurations ZohoDesk Grant Access. It will navigate to Zoho Desk for Authentication.

2.       Authenticate using Zoho Desk Credentials. Enter Credentials and click on SignIn

 

3.       Click on Accept to enable integration.

 

4.       Add Plugin to CloudAgent Campaign � Once the registration is done we can see ZohoDesk Plugin in the list. Select Zoho Desk and Save.

 

5.       Map CA agent with Zoho Users. Navigate to Integrations page again and click on https://lh3.googleusercontent.com/-_iF0Gn9CpJg/WXIHrHrvjvI/AAAAAAAAAQQ/7LplPQS_WN0q2Uz9Dip1EVSzmILM7F1owCK8BGAs/s50/2017-07-21.png

One agent can map with only one Zoho User.

 

6.       Need to enable Click2Call to make outbound calls. Click on Generate Click2Call, which enables Click2Call.

Integration is done.

 

Screenpop for Call Inbound

 

 

 

 

 

 

Screenpop for Click2Call