Every business whether it is small, mid-sized or big enterprise needs a call center for customer service or lead generation. According to business needs, call centers could be:
Web based call center solution - Zero hardware, software and maintenance cost
It is a general perception that call center setup requires a huge investment. It is true in case of a large call center setup process which require 200+ agents.
With the emergence of new technologies, you can easily set up a small and mid-sized call center without any initial investment and zero maintenance cost. Pay for only what you use. We are pioneers of cloud call center and constantly help businesses in setting up best in class call centers.
Call center technology is evolving very fastly by emergence of new channels, new process improvement and new technology. We provide best in class customized solution which fits to our customer needs and requirement.
Check the key things you should take care while choosing call center solution provider (read more).
Large businesses track important KPIs. Check key metrics of call center (read more).
Why should you setup a call center for your business?
A customer call center is a prominent piece of infrastructure for your sales and support teams. Customer calls provide you with the deepest insight on your operational issues. They help you understand your customer and hence help you serve the customer better. A good cloud call center stays out of the way and allows you to manage your communications in a seamless fashion. It allows you to plan your workforce for peak hours.
For example, Big Basket has seen the average response time improve by 200% after adopting ozonetel solution. Shaadi.com sales agents have been able to make 4x more number of calls as a result of adopting a click to call dialer integrated into their CRM.
Cloud Call Center setup by Ozonetel
For setting up a cloud, we don’t require any hardware or software. It’s delivered as a pay-per-use service. All that is needed is a chrome browser and agents can take calls on any phone – Mobile, Landline, Softphone, IP Phone.
This solution is advisable for small to mid-size call centre having 1-25 agents.
Shared Call Center by Ozonetel
This solution is recommended for a centralized call center having more than 25 agents
In this setup the organization has to take a PRI line from telcomm service provider and ozonetel will provide a call server. The call server would be placed on company's premise. It’s also delivered as a pay-per-use service and agents can take calls on any phone – Mobile, Landline, Softphone, IP Phone.
Fey Features of Ozonetel's Call Center Solution
Deploy your full-fledged Call Center in just a few hours. Integrate with Salesforce, Zendesk, Shopify and more in just a click. Configure IVR, phone numbers and more in real time
Personalize customer interactions by integrating with CRM. Allow your agents to work from anywhere and stay connected when customers need them most.
Leverage industry-first applications such as multiple dialers, screen pop, Mini CRM, Google Analytics, and more.
Detailed call report,live analytics, campaign report and many other report/dashboard, which help in business decision