Any business wants to provide a hassle free communications to their customers and the first thing that comes to mind is a toll free number.
According to FCC , world wide the Toll free numbers begins with one of the following three-digit codes: 888,877,800, 888, 877, 866,or 844. These numbers/codes are not interchangeable, example 1-800-200-0820 is not the same number as 1-888-200-0820 calls to each toll free number are routed to a mapped local telephone number or mobile phone number.
What is a toll free number? Let’s look at few factsIt is a 11-digit number “18XX-XXX-XXXX”
✔ Toll free number comes with a simple IVR, call routing, call monitoring, call analytics etc. Many cloud telephony companies also provide these services. ✔ Calls landing on the TFN can be routed to any landline or mobile number. Here it is advisable to check for inter-connectivity if the landline is from a different provider compared to the TFN.
Advantages & Additional features
ComparisionsWith emergence of cloud telephony, all the toll free service can be availed on a landline number
|Landline Number||Toll Free Number|
|Toll Free - Can't start toll free service customers have to pay for the call||Customers don't have to pay for calls|
|Initial cost & monthly rental - Don't have to pay any extra charge||Have to pay one time fee, security deposit and fixed monthly rental|
|Call Charge Call charges are very nominal varies between 40p/min to 60p/min||Call charges are higher, it dependes on service provide generally varies between Re1/min to Rs1.5/min|
|Service - All the services of a toll free number can be availed on a landline number||All service - start IVR, call recording and other call center features|
|Target Company Small and mid sized company||Large sized B2C companies, having PAN india presence|
|Vanity||Toll Free Number|
|Defination - It is a special sequence of number i.e is easy to remember , it can be a landline number, mobile or a toll free number i.e 9322322322, 9123123123 , 1800-123-4567||It is a 800, 888, 877, 866, 855, and 844 sequence of number.|
|Cost It is very costly, due to high demand many times telco's aution these number.||Fixed cost is associated with the number|
|Service - All the services of a toll free number can be availed on a fancy number||All service - start IVR, call recording and other call center features|