Toll Free Number


Any business wants to provide a hassle free communications to their customers and the first thing that comes to mind is a toll free number.
According to FCC , world wide the Toll free numbers begins with one of the following three-digit codes: 888,877,800, 888, 877, 866,or 844. These numbers/codes are not interchangeable, example 1-800-200-0820 is not the same number as 1-888-200-0820 calls to each toll free number are routed to a mapped local telephone number or mobile phone number.

What is toll free number?

Let’s look at a few facts and relevant use case.

  • It is a 11-digit number “18XX-XXX-XXXX”
  • It’s a front facing number , and needs to be mapped to a landline or mobile number where each call will land. According to business needs calls can be routed to multiple locations.
  • How toll free number works
  • One cannot make outgoing calls from a Toll Free Number .
  • As the name suggests, the calling party does not have to pay any charges and is borne by the called party i.e. the organization owning the toll Free Number
  • In partial TFN ( 1860 numbers) the business pays for carrying the call to a centralized location ( STD charges delta component ) while the customer who calls the number pays for local call charges ( same as calling a local landline number). In this day and age of flat call charges across country, telco's are offering flat per minute charges to businesses on 1860 numbers as well.
  • A single number is accessible throughout India, no STD facility is required to access the service. TFN is a region agnostic and can be procured from anywhere on a pan India basis.
  • Acquiring a Toll Free no . is more expensive than a normal business landline number and comes with a one-time cost, security deposit and monthly fixed charges.
  • SMS Service - In US, you can also send text messages to a toll free numbers, the number should be so “text enabled,” and businesses can also reply to the text messages. In India you cannot send message to a Toll Free Number.

Services availed on a Toll Free Number:

Toll free number comes with a simple IVR, call routing, call monitoring, call analytics etc. Many cloud telephony companies also provide these services.
Calls landing on the TFN can be routed to any landline or mobile number. Here it is advisable to check for inter-connectivity if the landline is from a different provider compared to the TFN.

Ask for a free demo today to experience our toll free number service!

Advantages & Additional features

    Business Advantages
  • 1. Increase customer satisfaction by ensuring that your business is always reachable.
  • 2. Routing preferences can be defined/chosen/change anytime.
  • 3. Receive incoming calls from any service provider, anywhere.
  • 4. Fall back number can be configured in case the Primary number is down.
  • 5. Cost to Customer is Free and Cost to Company is “Full cost”
  • Toll Free Number further helps small businesses that cannot invest in advertising on a mass-scale. Recent studies have highlighted the fact that 28% of television commercials feature toll free numbers as a point of direct response.

    Additional features:
  • 1. Circle/Geography based routing -- for Real time customized call treatment
  • 2. Proportional call distribution – to balance call load at various locations
  • 3. Condition based routing – Caller never hears a busy signal; No calls are missed.

Comparisons

With emergence of cloud telephony, all the toll free service can be availed on a landline number
Landline Number Toll Free Number
Toll Free - Can't start toll free service customers have to pay for the call Customers don't have to pay for calls
Initial cost & monthly rental - Don't have to pay any extra charge Have to pay one time fee, security deposit and fixed monthly rental
Call Charge Call charges are very nominal varies between 40p/min to 60p/min Call charges are higher, it depends on service provide generally varies between Re1/min to Rs1.5/min
Service - All the services of a toll free number can be availed on a landline number All service - start IVR, call recording and other call center features
Target Company Small and mid sized company Large sized B2C companies, having PAN India presence

In the age of marketing, many companies also looks for vanity or fancy numbers.
Vanity Toll Free Number
Definition - It is a special sequence of number i.e is easy to remember , it can be a landline number, mobile or a toll free number i.e 9322322322, 9123123123 , 1800-123-4567 It is a 800, 888, 877, 866, 855, and 844 sequence of number.
Cost It is very costly, due to high demand many times telco's auction these number. Fixed cost is associated with the number
Service - All the services of a toll free number can be availed on a fancy number All service - start IVR, call recording and other call center features

All the telecom service operators and few cloud telephony companies provide toll free numbers. It is advisable to acquire the toll free number from a telecom operator and possess its ownership .

Ask for a free demo today to experience our toll free number service!