Any business wants to provide a hassle free communications to their customers and the first thing that comes to mind is a toll free number.
✔ Toll free number comes with a simple IVR, call routing, call monitoring, call analytics etc. Many cloud telephony companies also provide this service.
✔ Calls landing on this TFN can be routed to any landline or mobile number. Here it is advisable to check for inter-connectivity if the landline is from a different provider compared to the TFN.
Who can use toll free number service.
✔ Enterprises or organizations - with large customer base or businesses running incoming call centers.
✔ B2C - product and service company
✔ Organizations - providing special support or service like NGO’s, emergency service during natural calamity
How to get Toll Free Number:
All the telecom service operators and few cloud telephony companies provide toll free numbers. It is advisable to acquire the toll free number from a telecom operator and possess its ownership .
It’s imperative to monitor a comprehensive set of metrics, which can help businesses understand the overall performance of a contact center. The metrics should cover all the stakeholders in a contact centre i.e. call centre agent, customers, manager, thus being holistic in nature.