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Few useful information about call center & cloud telephony


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How to setup IVR system

Having realised the potential benefits of having IVRs in your customer service its essential to have an efficient ivr system in place will be a win win for both the customers and the company. Lets look at few factors that are to be considered while Setting up the IVR.

Benefits of integrating Telephony solution with Zoho CRM

The CRM & the Telephony working independently lead to a drop in an executive’s efficiency & also ignore the link between a call & a contact – What was spoken, was the issue addressed, and was the customer happy. All these unknowns can be addressed by integrating both the solutions.

Basics of Toll Free Number in India

Any business wants to provide a hassle free communications to their customers and the first thing that comes to mind is a toll free number. Let’s look at a few facts and relevant use cases.

Key Metrics to monitor for a Contact Centre

Now a days it’s imperative to monitor a comprehensive set of metrics, which can help businesses understand the overall performance of a contact center. The metrics should cover all the stakeholders in a contact centre i.e. call centre agent, customers, manager, thus being holistic in nature.

Agile CRM Telephony Integration

We, at Ozonetel, continuously strive to enhance the arena of business communications on cloud. Adding to this, we gladly declare our integration with one of the top rated CRMs in the world - Agile CRM. In case you are a company who are already using Agile CRM for your database and lead management, then Ozonetel can prove to be your business communication provider.

How to choose a call center solution

Call centers have evolved over the years and today are not restricted just for customer support but also for lead generation, marketing campaigns and outbound sales campaigns. What are the things that we should consider, before selecting a call center solution?

How to choose an IVR for your business

It does not matter whether you are a Big Organisation or a Startup, Customer service is a non negotiable in building customer loyalty. Infact having a reliable customer service centre to cater to post sales will also impact the purchasing decision of the prospective customer.