Communications As A Service

Delivering Consistent Communication Experience Across Customer Life cycle

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Complete Communication Suite To Keep Your Customer Delighted

Ozonetel Cloud Communication Services provides the right tools to Reach, Engage, Support and Retain your customers. We help Businesses establish brand, grow customer base, increase lifetime value and decrease churn

Communication Application Services

Reach Your Customer

India's first cloud communication's platform that provides all the tools to run your targeted marketing campaigns. Choose from a range of Communication Tools that best fit your target customer

Worked with a multi-billion dollar FMCG enabling mobile engagement platform ,delivering exclusive content and ads to 14 million subscribers 24x7, enhancing brand recall

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Engage Pro-actively

Pro-actively contact the leads acquired in your marketing campaigns using the sales module of Cloudagent

Make efficient use of your sales agents, enable them with relevant customer information from your CRM. Maximize productivity with Dialers. Connect with your leads at the time of their choice with Call Scheduler and much more.

A leading packers and movers increased their lead to sales conversion by 45% after they moved to Cloudagent

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Support And Retain

Resolve customer complaints painlessly using Cloudagent support module.

Consolidate mutli-channel customer contacts to improve your first call resolution rate. Integrate with your core systems. Built-in connectors included for leading CRM and ticketing systems like Zendesk, Sugar CRM, Zoho.

One of the biggest real-estate broking company runs 1000 seats of Cloudagent. Handling calls originating from all over India, consolidated at a single site.

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All Tools Of The Trade Delivered Out Of Web Browser

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What Our Customers Say

We signed up with Ozonetel in July 2012 - the primary reason being that we were expanding to Hyderabad and Mumbai and had 5 more cities planned in 2013. Until July, we were using a solution that wouldn't allow us to use the cloud and have a seamless customer service experience across cities. We evaluated companies and found Ozonetel to be best suited for our needs. Due to the per agent pricing model, we have managed to keep the overall CS cost at just under 0.5% of the overall revenue when revenue has grown 10 fold over 2 years. Due to the stable & robust solution we are consistently managing AHT of 2.5 minutes and able to achieve industry leading FTR of 85% .
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Hari Menon(Co-founder & CEO)
www.bigbasket.com.
We have had a great experience working with Ozonetel as their customer. We are a rapidly growing company, and they have been a great partner with solid technology and a responsive team to help us tackle the market."
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Valerie Wagoner(CEO)
www.zipdial.com

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